- Order Processing
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- Orders placed on weekends or holidays will be processed on the next working day.
- In case of any delay (e.g., stock issues), we will notify you promptly.
- Shipping Regions & Methods
- We ship to all serviceable PIN codes across India.
- Deliveries are handled through trusted courier partners and domestic logistics networks.
- Delivery to remote or difficult-to-reach areas may take longer than standard timelines.
- Shipping Charges
- Standard shipping is free for all prepaid domestic orders (unless mentioned otherwise).
- COD or express delivery may have additional charges displayed at checkout.
- Estimated Delivery Timelines
Region | Estimated Delivery Time |
Metro / Tier-1 Cities | 2–4 working days |
Tier-2 / Tier-3 Cities | 3–6 working days |
Remote / Rural Locations | May take longer |
Delivery timelines begin from the date of dispatch and may vary due to courier delays, weather, strikes, operational constraints, etc.
- Shipment Confirmation & Tracking
- Once dispatched, you will receive an email/SMS with the tracking ID and link.
- You can track your order through the courier partner’s tracking portal.
- For tracking assistance, contact us at [email protected] or 8800603925.
- Delivery & Acceptance
- Please ensure that the address and contact details provided are accurate.
- If the package appears damaged or tampered, you may refuse delivery and report it immediately.
- In case of unsuccessful delivery attempts, the courier may retry or hold the parcel at a local hub.
- Failed or Returned Deliveries
- If delivery fails due to incorrect address or repeated customer unavailability, the parcel may be returned to us.
- We will re-ship upon request — re-delivery charges may apply.
- If no response is received from the customer within 7 days, we may cancel the order and issue a refund (after deducting shipping costs).
- Liability & Limitations
- Flexi Go India Pvt Ltd is not liable for courier delays, natural events, or any circumstances beyond our control.
- We do not guarantee specific delivery dates — only estimated ranges.
- Lost or unusually delayed shipments must be reported within 7 days of the expected delivery date.
